asterCRM is an open resource contact center solution for asterisk,AMI port-based network connection with the asterisk,asterCRM can work with any system based on Asterisk.asterCRM use the advanced ajax technology,user can realize all the call center functions by a browser,e.g. incoming popup、click to dial、call recording/monitoring、dialer etc.compatible whith the call center functions,asterCRM also provides basic CRM functionality,such as User information management、Call history records、Surveys etc.

• open resource
• simple php code, easy for customize development
• could work with all asterisk based system and no need modify your original system
• a distributed solution, asterisk, mysql and apache could be on different servers
• compatible with astercc, asterCRM can support up to 240 concurrent users simultaneously and supports the asterisk cluster

Using install.sh installation script for fast installation

asterCRM manual install

Automatic Installation

1. Enter into the system
2. preference
   • database
   • Asterisk
   • system
   • External CRM
   • survey
   • diallist
   • other
   • license
3. Account manage
   • Add Group
   • Add Account
4. Survey Manage
5. Customer & contact manage
6. Import customer
7. statistic
8. diallist & campaign
   • Create Campaign
   • Add Diallist
9. dialer
10. System status
11. Trunkinfo
12. Mycdr
13. Speeddial
14. Report
15. Campaign result
16. Queue status
17. Agent setting
18. Knowledge
19. Worktime
20. DNC list
21. Ticket category

1. Agent Status
2. RecentCDR
3. Transfer number
4. Speed dial
5. Incoming Popup
6. Auto dial
7. CRM customer manage
8. My Ticket
9. My Diallist
10. Workstat
11. Group Pannel
12. Campaign Pannel(Queue)