http://wiki.astercrm.org/ 2012-05-20T10:48:26+08:00 http://wiki.astercrm.org/ http://wiki.astercrm.org/lib/tpl/default/images/favicon.ico text/html 2011-11-10T18:42:26+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=agent_status&rev=1320921746&do=diff Agent Status ---------- By looking at the “Picture 1” You can know the online status of other agents, and agents by clicking the dial-up telephone effect see “Figure 2”, “Figure 3” shows the function of monitoring. Note: This extension list will be added through the account management, specifically see the “Account Management” section. Note: This extension list will be added through the account management, specifically see the “Account Management” section. text/html 2011-11-10T11:32:28+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=speeddial&rev=1320895948&do=diff Speeddial By adding a speed dial number, will facilitate the rapid call customer call agent. click ‘Speeddial’,it will display this picture * Number: speed dial numbers used by the agent or other asterisk exten (example: queue number). * Description: Description of the record. * Group name: assign a group, that is, which groups can use this number. text/html 2011-11-10T11:28:52+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=ticket_category&rev=1320895732&do=diff Ticket category Create a ticket category, if admin, you will see all of the ticket categories,if groupadmin,you will see the ticket categories by your group. click 'Ticket Category',into the page,then click the 'Add' button,you will see: * Ticket Name:the name of the appropriate ticket category * Group:select a group,then this ticket category will belong to this group * Campaign:select a campaign,then this ticket category will be related with the campaign * Parent Category:If you… text/html 2011-11-10T11:17:03+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=dnc_list&rev=1320895023&do=diff DNC list Set the dnc list,the number in this dnc list by the group won't be called.If admin,you will see all the dnc number and can add the dnc number for any group,if groupadmin,you will the dnc number by your group and add dnc number for your group. text/html 2011-11-10T11:14:17+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=worktime&rev=1320894857&do=diff Worktime Click dial list Click the Worktime packages to into the page Click the add button,you will see the following picture * Package Name：this worktimepackage name * Status：if this worktimepackage status is enable * Package Note：this worktimepackage note * Group :which group belongs to text/html 2011-11-10T11:06:42+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=knowledge&rev=1320894402&do=diff Knowledge Create the knowledge for the group,if you don't choose a group,it will be the public knowledge in the system.This page can be saw by admin,other accounts can not see it. Into the knowledge page,click the 'Add' button,you will see * Knowledgetitle: Knowledge of the title * Content: Content of the knowledge * Group: Select a group, and this knowledge will belong to this group text/html 2011-11-10T11:00:10+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=agent_setting&rev=1320894010&do=diff Agent setting Add a dynamic agent for the system Into the dynamic agent settings page, click the 'Add' button will see the following * Agent: Dynamic agent's login ID * Password: Dynamic agent password * Name: the name of the dynamic agent text/html 2011-11-10T10:54:39+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=queue_status&rev=1320893679&do=diff Queue status View the status of the queue system, if the admin will see all the queue informations, and if groupadmin, will see the queue by this group click 'Queue Status',you will see this page: In the picture above you can see, there are monitor, whisper, hang up, pause, logoff etc, respectively, the corresponding function. text/html 2011-11-10T10:52:43+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=campaign_result&rev=1320893563&do=diff Campaign result click 'Campaign Result' to enter the page and click the 'Add' button * Result Name: to add a name to the dial-up results * Result Note: The results add to the dial-up captions * ANSWERED and NOANSWER: a campaign results * Group: Select a group name, associated with the campaign under the corresponding group * Campaign Name: Reference to previously created campaign, the campaign result belongs to campaign * Parent Result Name: Select parent results, you can n… text/html 2011-11-10T10:48:00+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=report&rev=1320893280&do=diff Report query the account's CDR Click 'Report' In the above,the type is 'None',so you can see this Type selection is the “list”, the show is as follows Select the “Sum By Year”, “Sum By Month”, “Sum By Day” “Sum By Hour”, the display format similar to the following text/html 2011-11-10T10:38:22+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=mycdr&rev=1320892702&do=diff Mycdr This feature allows you to view all the phone system, detailed records of incoming and outgoing. Note: When the system administrator for the group when the user display only the extension of the group. When the display system when the system administrators of all extensions, and the need to explain the billing is asterbilling (asterrc need to start the process of setting rates in asterbilling section and the need for billing extension) system completed。 text/html 2011-11-10T10:36:56+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=trunkinfo&rev=1320892616&do=diff Trunkinfo To a certain number of trunk lines or direct dial (DID) to fill in some identifying information, when a customer dial phone, agents can identify where he is or which routes the incoming number. This feature is a virtual office or outsourced call center has a high utility, if you have some call center agents, they need to answer the phone with different companies or organizations, they answer the phone, greeting and conversation necessary for different situations (the customer is the n… text/html 2011-11-10T10:32:02+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=system_status&rev=1320892322&do=diff Click 'system' Note: When the system administrator user group member of the panel shows only the extension and the channel status, the system administrator when the system will display all the extensions and the channel status. * System state by looking, you can know which lines are the current call status and monitoring an agent calls.The following is effects: * Red: Indicates that a call which is currently (during the extension may be monitor, whisper, forced hang up function). * Green… text/html 2011-11-10T10:28:07+08:00 shixuebao http://wiki.astercrm.org/doku.php?id=dialer&rev=1320892087&do=diff dialer click 'dialer' if you are admin,you can see all the camaigns,if you are groupadmin,you can see all the campaigns by this group.Select / set maximum number of concurrent strategies or restrictions under the seats and increase the queue, select the start option in the campaign box, start the pre-dialing.